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1. Do you offer free shipping?

Yes. We offer free worldwide shipping on orders over $49.90 to most countries.

For orders below $49.90, or for a few remote regions, a small shipping fee ($9.90 or $12.90) may apply. The exact cost will be shown at checkout.

2. Where do you ship from?

All orders are shipped from our partnered warehouses.

We carefully select fulfillment locations to ensure safe packaging and reliable international delivery.

3. How long does shipping take?

  • Processing Time: 3–7 business days; multi-item orders may take slightly longer.
  • Shipping Time: 4–16 days depending on location, with the U.S. and Australia typically within 7 days, and Europe and Asia slightly longer.

4. How can I track my order?

Once your order is shipped, you’ll receive a tracking number by email.

You can track your shipment anytime on our tracking page using that number.

5. What materials are your fridge magnets made of?

Most of our fridge magnets are made from high-quality 3D resin, with a small selection crafted from metal, acrylic, or wood, with detailed 3D designs and hand-painted finishes.

They are durable, lightweight, and designed for long-term display.

6. Are the magnets strong enough?

Yes. Our magnets use strong magnetic backing that securely attaches to refrigerators, lockers, filing cabinets, and other magnetic surfaces without slipping.

7. Are these magnets handmade?

Many of our designs feature hand-painted details, especially on 3D resin magnets.

Because of this, slight variations may occur—making each piece unique.

8. Are these products suitable as gifts?

Absolutely. Our fridge magnets are popular as:

  • Travel souvenirs
  • Gifts for friends and family
  • Collector items
  • Home & office décor

They are lightweight, easy to pack, and meaningful reminders of places and cultures.

9. Can I return or exchange my order?

If your item arrives damaged or incorrect, please contact us within 30 days of delivery.

We’ll gladly arrange a replacement or refund after verification.

Please note: returns for reasons other than quality issues may require the buyer to cover return shipping.

10. Will I need to pay customs duties or taxes?

Depending on your country, customs duties or import taxes may apply.

These fees are determined by local customs authorities and are the buyer’s responsibility.

11. Do you offer bulk or wholesale orders?

Yes. We support bulk and wholesale orders for souvenir shops, gift stores, and distributors.

Please contact us directly with your quantity and destination for a custom quote.

12. How can I contact you?

You can reach us anytime via:

  • Email: help@souvenirmagnetshop.com
  • Contact Us Page (More contact details)

We typically respond within 24 hours on business days.